Sonny
One support inbox for every site, store and app you run, at a flat rate with unlimited agents
About Sonny
Sonny is a customer support inbox built for the operator who runs several small businesses rather than one large one. Live chat from a SaaS app, the support email from an online store and the contact form from a studio site all land in a single queue, tagged by which business they came from, so a solo founder or a small team does not need three separate helpdesk subscriptions and three separate logins. Channels are configured per property and can be filtered or viewed together. The pricing model follows directly from that: one flat rate for the whole team with no per-seat charge and no feature gates, which is the pitch against per-agent helpdesk pricing that punishes adding a part-time helper. Everything is included on the single plan — unlimited conversations, agents and chat history, custom widget branding, file attachments up to 25 MB, internal team notes, conversation assignment, tags, reporting and analytics, real-time notifications, role-based permissions, end-to-end encryption and API access. AI is deliberately kept as a metered add-on rather than folded into the base price, so accounts that do not want it do not pay for it. Documentation and a comparison page sit alongside the product, and the platform is noted as being powered by ShareCount.
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