Cardina

About Cardina

Cardina is a cobrowsing and screen-guidance tool for customer support and sales teams that works over an existing phone call or live chat without asking the customer to install anything or join a meeting. A single click starts a session; from there an agent can see the customer's screen, draw directly on it to highlight where to click, share their own screen in the other direction for enrolment walkthroughs, or — with the customer's explicit permission — take control and scroll, click and type on their behalf. A full screenshare can be requested when the workflow leaves the company's own site. The permission and data-access model is the part the vendor emphasises most: agents get access to sensitive customer data only when they need it and only with consent, which the marketing positions as a compliance improvement over giving support staff standing admin-panel access to customer accounts. Session recordings can optionally be captured and replayed for training and for reviewing past resolutions, sold as an add-on with retroactive access. Named use cases are support teams cutting handle time with customers who are not confident with software, and sales reps holding a prospect's attention during a signup or enrolment flow. Pricing is per seat with a free tier, and the enterprise tier carries a minimum commitment.

Key Features

Tags

More Business & Finance tools