SparrowDesk

About SparrowDesk

SparrowDesk is an AI-first helpdesk that unifies email, live chat and other channels into one inbox and then tries to keep the repetitive tickets away from your agents entirely. It ships two distinct AI surfaces rather than one blurred assistant. Zoona is an autonomous AI agent that resolves routine queries end to end — answering, not merely replying — around the clock, multilingual, with a clean handoff to a human when it should not proceed; it is billed per resolution, which aligns the vendor's incentive with tickets actually closing. AI Copilot is the in-inbox assistant for the humans: ticket summaries, suggested replies, recommended next steps and Q&A for debugging an issue, billed per seat. Underneath sits a conventional but complete helpdesk — ticketing with assignment and tracking, an omnichannel inbox, a public help center, a customer portal with full ticket visibility, macros, workflows, round-robin assignment, SLAs, business hours, CSAT surveys after each conversation, and reporting on ticket volume, response times, CSAT and AI resolution rate. There is a mobile app and an integrations directory. The free tier is genuinely usable for a small team — three users, live chat, email ticketing, prebuilt reports and a public help center at no cost — and there is a 14-day trial with no card plus a startup program advertised at 90% off.

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