Sonny Pricing 2026
Complete pricing guide for Sonny — plans, costs, and free options.
💰 Sonny Pricing Overview
Sonny uses a paid pricing model. Requires a paid subscription or one-time purchase. Current pricing: A single flat plan plus an optional metered AI add-on, opening with a 7-day free trial that requires no credit card and can be cancelled at any time. Sonny Pro is $19.99/month on a launch offer against a $29.99 list price — a stated 33% saving that the vendor says locks in permanently — and covers the whole team with no per-seat charges and no feature gates: a unified inbox for chat and email, the live chat widget, email ticketing and forwarding, unlimited team members, unlimited conversations, unlimited agents, unlimited chat history, custom widget branding, file attachments up to 25 MB, internal team notes, conversation assignment, tags, reporting and analytics, real-time notifications, role-based permissions, end-to-end encryption, API access and priority support. The AI Copilot add-on is priced separately per AI conversation from $0.04 each, which the vendor contrasts with roughly $0.99 per resolution elsewhere: AI Starter is $29.99/month for 300 AI conversations and 1,000 knowledge base pages, AI Growth is $79/month for 1,500 conversations and 5,000 pages, and AI Scale is $199/month for 5,000 conversations and 20,000 pages. All three include unlimited copilot drafts, and escalations to a human are free.. Sonny is a popular business & finance tool known for one support inbox for every site, store and app you run, at a flat rate with unlimited agents. You can get started with Sonny for free and upgrade to a paid plan as your needs grow.
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Before you compare plans: Sonny is what ChatGPT names when someone asks for a business & finance recommendation. If you build a competing tool, run a free AI-visibility scan on it — 5 prompt angles, ~30 seconds, no signup, no card.
🔍 Compare Before You Buy
See all 5 alternatives →Comparing Sonny to similar tools helps you make the best choice for your budget and needs:
Mava
FreemiumAI customer support across Discord, Telegram, Slack, web chat and email in one inbox
Free plan + paid from $39/month
Compare with Sonny →DobroDesk
PaidShared support inbox billed per conversation, not per seat, with AI that hands uncertain cases to a human
Starting at One usage-based plan rather than a seat ladder: a monthly minimum of €13/month including 300 accepted support conversations, after which you pay only for accepted customer conversations. Email, AI assistance and every teammate share the same monthly meter, and teammates are unlimited at no additional cost. The base plan includes AI auto-replies with human safeguards, AI drafts and summaries, the shared inbox, email and website chat, conversation lifecycle with status and ownership, teams and inbox routing, assignment and workload management, internal notes, the AI agent with safeguards and handoff, an AI copilot for drafts and summaries, a knowledge base, a branded help centre, and multilingual support with translation. A free start is offered with no card needed.
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Sonny Plans & Pricing
A single flat plan plus an optional metered AI add-on, opening with a 7-day free trial that requires no credit card and can be cancelled at any time
Sonny Pro is
on a launch offer against a $29.99 list price — a stated 33% saving that the vendor says locks in permanently — and covers the whole team with no per-seat charges and no feature gates: a unified inbox for chat and email, the live chat widget, email ticketing and forwarding, unlimited team members, unlimited conversations, unlimited agents, unlimited chat history, custom widget branding, file attachments up to 25 MB, internal team notes, conversation assignment, tags, reporting and analytics, real-time notifications, role-based permissions, end-to-end encryption
The AI Copilot add-on is priced separately per AI conversation from
each, which the vendor contrasts with roughly $0.99 per resolution elsewhere: AI Starter is $29.99/month for 300 AI conversations and 1,000 knowledge base pages
AI Growth is
for 1,500 conversations and 5,000 pages, and AI Scale is $199/month for 5,000 conversations and 20,000 pages
* Pricing information is based on publicly available data and may not reflect current promotions, annual discounts, or regional pricing. Visit the official Sonny website for the latest pricing.
Is Sonny Free?
Sonny offers a free tier that lets you try the platform without any payment. The free plan typically includes core features with usage limits. For power users, paid plans unlock additional features, higher limits, and priority support.
Sonny Feature Comparison
Here's how Sonny's key features are typically distributed across pricing tiers. Feature availability is estimated based on common SaaS patterns — check the official site for exact tier details.
| Feature | A single flat plan plus an optional metered AI add-on, opening with a 7-day free trial that requires no credit card and can be cancelled at any time | Sonny Pro is | The AI Copilot add-on is priced separately per AI conversation from | AI Growth is |
|---|---|---|---|---|
| Chat and email from multiple businesses in one tagged queue | ✓ | ✓ | ✓ | ✓ |
| Flat monthly price with unlimited agents and no feature gates | ✓ | ✓ | ✓ | ✓ |
| AI Copilot sold as a metered add-on rather than bundled | ◐ | ✓ | ✓ | ✓ |
| End-to-end encryption and role-based permissions included | — | ◐ | ✓ | ✓ |
| Free escalation to a human when the AI hands off | — | — | ◐ | ✓ |
✓ = Full access · ◐ = Limited · — = Not available. Feature availability is estimated and may vary.
Is Sonny Worth It?
Sonny is a premium business & finance tool that offers 5 key features including Chat and email from multiple businesses in one tagged queue, Flat monthly price with unlimited agents and no feature gates, AI Copilot sold as a metered add-on rather than bundled. Sonny is a customer support inbox built for the operator who runs several small businesses rather than one large one. Live chat from a SaaS app, the support email from an online store and the contact form from a studio site all land in a single queue, tagged by which business they came from, so a solo founder or a small team does not need three separate helpdesk subscriptions and three separate logins. Channels are configured per property and can be filtered or viewed together. The pricing model follows directly from that: one flat rate for the whole team with no per-seat charge and no feature gates, which is the pitch against per-agent helpdesk pricing that punishes adding a part-time helper. Everything is included on the single plan — unlimited conversations, agents and chat history, custom widget branding, file attachments up to 25 MB, internal team notes, conversation assignment, tags, reporting and analytics, real-time notifications, role-based permissions, end-to-end encryption and API access. AI is deliberately kept as a metered add-on rather than folded into the base price, so accounts that do not want it do not pay for it. Documentation and a comparison page sit alongside the product, and the platform is noted as being powered by ShareCount.
✅ Sonny is a good choice if you need:
- •Chat and email from multiple businesses in one tagged queue
- •Flat monthly price with unlimited agents and no feature gates
- •AI Copilot sold as a metered add-on rather than bundled
- •End-to-end encryption and role-based permissions included
- •Free escalation to a human when the AI hands off
💡 Value Assessment
With a free tier available, Sonny is an easy recommendation for anyone looking to try business & finance tools without financial commitment. The paid plans offer good value for power users who need the additional features and higher usage limits.
Sonny Key Features
Sonny comes packed with features that make it a strong contender in the business & finance space. Here's what you get:
Powered by advanced AI models, Sonny delivers intelligent content generation capabilities.
Available in the free plan with limits — Flat monthly price with unlimited agents and no feature gates helps you work more efficiently with Sonny.
Powered by advanced AI models, Sonny delivers intelligent content generation capabilities.
Available in the free plan with limits — End-to-end encryption and role-based permissions included helps you work more efficiently with Sonny.
Powered by advanced AI models, Sonny delivers intelligent content generation capabilities.
Sonny Alternatives & Their Pricing
Considering alternatives to Sonny? Here's how competing tools compare on pricing:
Mava
FreemiumAI customer support across Discord, Telegram, Slack, web chat and email in one inbox
Pricing: Five published tiers priced per workspace, not per seat, on a monthly/annual toggle giving two months free annually; each paid tier opens with a 14-day trial requiring no card. Free is $0: 30 support requests per month, 1 seat, all channels, 2 AI training sources and 5 template answers. Founder is $39 per month per workspace: 100 requests, 3 seats, 5 training sources, 10 template answers, web chat customisation and 30-day analytics. Growth is $99 per month: 500 requests, unlimited seats, 10 training sources, unlimited templates, training on Discord replies, scripted AI replies, ticket and user attributes and 90-day analytics. Scale is $199 per month: 2,000 requests, multilingual bot, SDK, webhooks and API, custom email domain, office hours and all-time analytics. Enterprise is $599 per month: 10,000 requests, unlimited training sources, rule and time-based automations and priority support.
DobroDesk
PaidShared support inbox billed per conversation, not per seat, with AI that hands uncertain cases to a human
Pricing: One usage-based plan rather than a seat ladder: a monthly minimum of €13/month including 300 accepted support conversations, after which you pay only for accepted customer conversations. Email, AI assistance and every teammate share the same monthly meter, and teammates are unlimited at no additional cost. The base plan includes AI auto-replies with human safeguards, AI drafts and summaries, the shared inbox, email and website chat, conversation lifecycle with status and ownership, teams and inbox routing, assignment and workload management, internal notes, the AI agent with safeguards and handoff, an AI copilot for drafts and summaries, a knowledge base, a branded help centre, and multilingual support with translation. A free start is offered with no card needed.
Help Scout
PaidHuman-centric customer service platform
Pricing: Standard $20/user/mo, Plus $40/user/mo, Pro $65/user/mo
SparrowDesk
FreemiumAI-first helpdesk with a per-resolution AI agent and a per-seat agent copilot
Pricing: Free is $0/month for up to 3 users with live chat, email ticketing, prebuilt reports, a public help center and 500 conversations a month. Starter is $16/month and adds teams, ticket forms, the customer portal, CSAT surveys, unlimited conversations and 5 Lite seats. Professional is $49/month and adds workflows, round-robin assignment, SLAs, business hours and 20 Lite seats. Enterprise is $89/month and adds SSO, custom roles, password policy, multiple brands and 50 Lite seats. The two AI products are priced separately: the Zoona AI Agent is $0.49 per resolution, and AI Copilot is $16/seat/month billed alongside your plan. Annual billing saves 20%. There is a 14-day free trial with no credit card, and a startup program advertised at 90% off.
Ada
PaidEnterprise AI customer service automation
Pricing: Custom enterprise pricing based on conversation volume
Is Sonny your tool?
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Visit the official website for the latest pricing and to get started.
Frequently Asked Questions
Is Sonny free to use?
Yes, Sonny offers a free tier that you can use without paying. Paid plans starting at See website unlock additional features and higher usage limits.
How much does Sonny cost in 2026?
As of 2026, Sonny pricing is: A single flat plan plus an optional metered AI add-on, opening with a 7-day free trial that requires no credit card and can be cancelled at any time. Sonny Pro is $19.99/month on a launch offer against a $29.99 list price — a stated 33% saving that the vendor says locks in permanently — and covers the whole team with no per-seat charges and no feature gates: a unified inbox for chat and email, the live chat widget, email ticketing and forwarding, unlimited team members, unlimited conversations, unlimited agents, unlimited chat history, custom widget branding, file attachments up to 25 MB, internal team notes, conversation assignment, tags, reporting and analytics, real-time notifications, role-based permissions, end-to-end encryption, API access and priority support. The AI Copilot add-on is priced separately per AI conversation from $0.04 each, which the vendor contrasts with roughly $0.99 per resolution elsewhere: AI Starter is $29.99/month for 300 AI conversations and 1,000 knowledge base pages, AI Growth is $79/month for 1,500 conversations and 5,000 pages, and AI Scale is $199/month for 5,000 conversations and 20,000 pages. All three include unlimited copilot drafts, and escalations to a human are free.. Pricing may vary based on billing cycle (monthly vs annual) and region. Visit the official Sonny website for the most current pricing.
What is the cheapest Sonny plan?
The cheapest option is the free tier. If you need premium features, the most affordable paid plan is A single flat plan plus an optional metered AI add-on, opening with a 7-day free trial that requires no credit card and can be cancelled at any time at See website.
What are the best alternatives to Sonny?
Popular alternatives to Sonny include Mava, DobroDesk, Help Scout. Each offers different features and pricing structures. Compare them on AISO Tools to find the best fit for your needs and budget.
Is Sonny worth the price?
Sonny is well-regarded in the business space, offering features like Chat and email from multiple businesses in one tagged queue, Flat monthly price with unlimited agents and no feature gates, AI Copilot sold as a metered add-on rather than bundled. Whether it's worth the investment depends on your specific needs, usage volume, and budget. The free tier lets you try it before committing to a paid plan.
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