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Listed in Business & Finance with 111 other toolsPart of 2034+ curated AI tools on AISO
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Mava

AI customer support across Discord, Telegram, Slack, web chat and email in one inbox

0
freemiumFive published tiers priced per workspace, not per seat, on a monthly/annual toggle giving two months free annually; each paid tier opens with a 14-day trial requiring no card. Free is $0: 30 support requests per month, 1 seat, all channels, 2 AI training sources and 5 template answers. Founder is $39 per month per workspace: 100 requests, 3 seats, 5 training sources, 10 template answers, web chat customisation and 30-day analytics. Growth is $99 per month: 500 requests, unlimited seats, 10 training sources, unlimited templates, training on Discord replies, scripted AI replies, ticket and user attributes and 90-day analytics. Scale is $199 per month: 2,000 requests, multilingual bot, SDK, webhooks and API, custom email domain, office hours and all-time analytics. Enterprise is $599 per month: 10,000 requests, unlimited training sources, rule and time-based automations and priority support.View full pricing →

Visit Mava

https://www.mava.app

💰 View Detailed Pricing →Try Mava →

About Mava

Mava is a customer-support platform built for teams whose users live in Discord and Telegram rather than in an email inbox — which is most of crypto, gaming and developer-tool communities, and precisely the segment traditional helpdesks handle badly. It pulls tickets from Discord, Telegram, Slack, web chat and email into one shared inbox with status tracking, custom views, automations and team assignment, so a thousand threads across five platforms stop being five separate jobs. The AI layer trains on your existing knowledge base and support content in minutes and can answer in public community channels as well as in private tickets, with seamless handover to a human when it should not be the one replying. That public-channel capability is the differentiator: a Discord server generates the same question fifty times a day in the open, and answering it there rather than in a ticket is what actually reduces load. Analytics track response times, AI resolution rate, ticket volume trends and customer satisfaction from one dashboard. A REST API and webhooks let you push events into your own systems, and higher tiers add a multilingual bot, an SDK, a custom email domain, ticket and user attributes, scripted AI replies, training the AI on your existing Discord replies, and rule- and time-based automations. The vendor says setup takes under twenty minutes.

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Key Features

✓Native Discord, Telegram and Slack ticket capture into one shared inbox
✓AI answering in public community channels, not just private tickets
✓Human handover mid-conversation
✓Web chat widget with brand customisation
✓Analytics for response time, AI resolution rate and CSAT
✓REST API and webhooks
✓Unlimited seats from the $99 tier

Mava Pros & Cons

✅ Pros

  • +Per-workspace pricing with unlimited seats from $99 beats per-agent helpdesk billing
  • +Answering in public Discord channels cuts ticket volume at the source
  • +Free tier is usable for a solo founder running a small community

⚠️ Cons

  • −Request caps, not seats, are the real constraint — 100/month on the $39 tier is thin
  • −API and webhooks require the $199 Scale tier
  • −Strong fit for community-led products, weak fit for conventional B2B email support

Tags

customer-supportdiscordtelegramshared-inboxcommunityhelpdesk
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