ChatNode

About ChatNode

ChatNode builds customer-service agents from a company's website and documents, and draws its dividing line at AI Actions: rather than answering questions and handing off, its agents complete tasks against connected systems. That connection surface is the substance of the product — WordPress, Slack, Notion, Zendesk, OneDrive, Dropbox, Google Drive, Zapier and Make among others — so an agent can look something up or change something rather than only describing how. Training material can come from URLs and uploaded files, with a large per-agent character budget on higher tiers and auto-retraining so the agent tracks documentation as it changes. Around the agent it ships live-agent handoff, lead capture, analytics and custom avatars, with team seats and multiple agents appearing as the tiers climb. The vendor publishes a status page and a security page as top-level navigation, which is a reasonable signal for something that will be given access to a support stack, and reports 3,500+ companies using it. Pricing is presented as predictable rather than usage-metered, with a seven-day free trial requiring no card, and a free plan that exists but deletes inactive chatbots after fourteen days — stated openly rather than buried. The trial requires no card, and the distinction between answering and acting is visible within it, which is the only claim in this category worth testing directly.

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