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Inline Help

Turns your knowledge base into in-app tooltips, contextual explanations and a support chatbot

0
paidEssentials is $97 per site per month: up to 250 content pages, Explain This, tooltips, chatbot, knowledge base, ticket form, 5,000 message credits (additional messages at $50 per 1,000) and 1 seat with email support. Growth is $247 per site per month: up to 500 content pages, everything in Essentials plus help desk ticket response, 10,000 message credits (additional at $50 per 1,000), 3 seats at $10 per extra seat, and removal of Inline Help branding. Enterprise is custom-priced with custom content pages, message credits, sources and seats, plus security reviews and dedicated support. A 14-day free trial requires no credit card. One site covers a multi-tenant setup across multiple subdomains sharing a single knowledge base.View full pricing →

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inlinehelp.com
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About Inline Help

Inline Help turns an existing knowledge base into proactive in-app assistance, on the theory that the cheapest support ticket is the one the user never needed to open. It ships three surfaces off the same content. Explain This lets a user tap any part of your interface and get an explanation generated on the spot, which removes the manual work of authoring and maintaining tooltips for every control. Tooltips provide no-code contextual hints. A chatbot answers longer questions against the knowledge base, with a ticket form and help-desk ticket response as the fallback when it cannot. Because all three read the same knowledge base, adding documentation improves every surface at once rather than requiring three separate content efforts. Installation is no-code and the vendor claims under five minutes to first value, with a 14-day free trial that does not ask for a card. Pricing is charged per site per month rather than per seat, and a site is defined generously — one site covers a multi-tenant setup across several subdomains sharing one knowledge base — with message credits bundled and overage sold in blocks. The company behind it is Inline Manual, which is ISO 27001 certified and has a decade of Fortune 500 experience, and it lists self-hosting and a first-party LLM as things it is considering rather than shipping.

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Key Features

✓Explain This — tap any UI element for an on-the-spot explanation
✓No-code contextual tooltips generated from existing content
✓Knowledge-base chatbot with ticket form fallback
✓Help desk ticket response on the Growth tier
✓Per-site pricing that covers multi-tenant subdomains
✓ISO 27001 certified vendor

Inline Help Pros & Cons

✅ Pros

  • +One knowledge base drives three support surfaces instead of three content efforts
  • +Per-site rather than per-seat pricing suits small teams with a large user base
  • +Auto-generated explanations remove the tooltip-maintenance burden entirely

⚠️ Cons

  • −$97/month entry price is high with no free tier
  • −Message overage at $50 per 1,000 can add up on a busy product
  • −Branding removal requires the $247 Growth tier

Tags

customer-supportknowledge-basetooltipsin-app-helpno-codechatbot
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