SparrowDesk Pricing 2026
Complete pricing guide for SparrowDesk — plans, costs, and free options.
💰 SparrowDesk Pricing Overview
SparrowDesk uses a freemium pricing model. Free tier available with optional paid upgrades. Current pricing: Free is $0/month for up to 3 users with live chat, email ticketing, prebuilt reports, a public help center and 500 conversations a month. Starter is $16/month and adds teams, ticket forms, the customer portal, CSAT surveys, unlimited conversations and 5 Lite seats. Professional is $49/month and adds workflows, round-robin assignment, SLAs, business hours and 20 Lite seats. Enterprise is $89/month and adds SSO, custom roles, password policy, multiple brands and 50 Lite seats. The two AI products are priced separately: the Zoona AI Agent is $0.49 per resolution, and AI Copilot is $16/seat/month billed alongside your plan. Annual billing saves 20%. There is a 14-day free trial with no credit card, and a startup program advertised at 90% off.. SparrowDesk is a popular business & finance tool known for ai-first helpdesk with a per-resolution ai agent and a per-seat agent copilot. You can get started with SparrowDesk for free and upgrade to a paid plan as your needs grow.
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🔍 Compare Before You Buy
See all 5 alternatives →Comparing SparrowDesk to similar tools helps you make the best choice for your budget and needs:
Mava
FreemiumAI customer support across Discord, Telegram, Slack, web chat and email in one inbox
Free plan + paid from $39/month
Compare with SparrowDesk →DobroDesk
PaidShared support inbox billed per conversation, not per seat, with AI that hands uncertain cases to a human
Starting at One usage-based plan rather than a seat ladder: a monthly minimum of €13/month including 300 accepted support conversations, after which you pay only for accepted customer conversations. Email, AI assistance and every teammate share the same monthly meter, and teammates are unlimited at no additional cost. The base plan includes AI auto-replies with human safeguards, AI drafts and summaries, the shared inbox, email and website chat, conversation lifecycle with status and ownership, teams and inbox routing, assignment and workload management, internal notes, the AI agent with safeguards and handoff, an AI copilot for drafts and summaries, a knowledge base, a branded help centre, and multilingual support with translation. A free start is offered with no card needed.
Compare with SparrowDesk →Sonny
PaidOne support inbox for every site, store and app you run, at a flat rate with unlimited agents
Starting at $19.99/month
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SparrowDesk Plans & Pricing
Free
Is $0/month for up to 3 users with live chat, email ticketing, prebuilt reports, a public help center and 500 conversations a month
Starter is
Adds teams, ticket forms, the customer portal
Professional is
Adds workflows, round-robin assignment
Enterprise is
Adds SSO, custom roles, password policy, multiple brands and 50 Lite seats
The two AI products are priced separately: the Zoona AI Agent is
Per resolution, and AI Copilot is $16/seat/month billed alongside your plan
* Pricing information is based on publicly available data and may not reflect current promotions, annual discounts, or regional pricing. Visit the official SparrowDesk website for the latest pricing.
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Claim Now →Is SparrowDesk Free?
SparrowDesk offers a free tier that lets you try the platform without any payment. The free plan typically includes core features with usage limits. For power users, paid plans unlock additional features and higher usage limits.
Check SparrowDesk pricing at the source
The breakdown above is our summary of SparrowDesk's published pricing, not a quote. Plans, limits and what each tier includes change without notice — confirm on SparrowDesk's own pages before you buy.
Official SparrowDesk site ↗We do not represent SparrowDesk and these links are not paid placements.
Is SparrowDesk Worth It?
SparrowDesk is a freemium business & finance tool that offers 5 key features including Zoona AI agent resolves routine tickets autonomously, billed per resolution, AI Copilot drafts replies and summarises tickets for human agents, Omnichannel inbox across email and chat with a public help center. SparrowDesk is an AI-first helpdesk that unifies email, live chat and other channels into one inbox and then tries to keep the repetitive tickets away from your agents entirely. It ships two distinct AI surfaces rather than one blurred assistant. Zoona is an autonomous AI agent that resolves routine queries end to end — answering, not merely replying — around the clock, multilingual, with a clean handoff to a human when it should not proceed; it is billed per resolution, which aligns the vendor's incentive with tickets actually closing. AI Copilot is the in-inbox assistant for the humans: ticket summaries, suggested replies, recommended next steps and Q&A for debugging an issue, billed per seat. Underneath sits a conventional but complete helpdesk — ticketing with assignment and tracking, an omnichannel inbox, a public help center, a customer portal with full ticket visibility, macros, workflows, round-robin assignment, SLAs, business hours, CSAT surveys after each conversation, and reporting on ticket volume, response times, CSAT and AI resolution rate. There is a mobile app and an integrations directory. The free tier is genuinely usable for a small team — three users, live chat, email ticketing, prebuilt reports and a public help center at no cost — and there is a 14-day trial with no card plus a startup program advertised at 90% off.
✅ SparrowDesk is a good choice if you need:
- •Zoona AI agent resolves routine tickets autonomously, billed per resolution
- •AI Copilot drafts replies and summarises tickets for human agents
- •Omnichannel inbox across email and chat with a public help center
- •Workflows, macros, SLAs, business hours and round-robin assignment
- •Free tier for up to 3 users with 500 conversations a month
💡 Value Assessment
With a free tier available, SparrowDesk is an easy recommendation for anyone looking to try business & finance tools without financial commitment. The paid plans offer good value for power users who need the additional features and higher usage limits.
SparrowDesk Key Features
SparrowDesk comes packed with features that make it a strong contender in the business & finance space. Here's what you get:
Zoona AI agent resolves routine tickets autonomously, billed per resolution helps you work more efficiently with SparrowDesk.
AI Copilot drafts replies and summarises tickets for human agents helps you work more efficiently with SparrowDesk.
Omnichannel inbox across email and chat with a public help center helps you work more efficiently with SparrowDesk.
Workflows, macros, SLAs, business hours and round-robin assignment helps you work more efficiently with SparrowDesk.
Free tier for up to 3 users with 500 conversations a month helps you work more efficiently with SparrowDesk.
SparrowDesk Alternatives & Their Pricing
Considering alternatives to SparrowDesk? Here's how competing tools compare on pricing:
Mava
FreemiumAI customer support across Discord, Telegram, Slack, web chat and email in one inbox
Pricing: Five published tiers priced per workspace, not per seat, on a monthly/annual toggle giving two months free annually; each paid tier opens with a 14-day trial requiring no card. Free is $0: 30 support requests per month, 1 seat, all channels, 2 AI training sources and 5 template answers. Founder is $39 per month per workspace: 100 requests, 3 seats, 5 training sources, 10 template answers, web chat customisation and 30-day analytics. Growth is $99 per month: 500 requests, unlimited seats, 10 training sources, unlimited templates, training on Discord replies, scripted AI replies, ticket and user attributes and 90-day analytics. Scale is $199 per month: 2,000 requests, multilingual bot, SDK, webhooks and API, custom email domain, office hours and all-time analytics. Enterprise is $599 per month: 10,000 requests, unlimited training sources, rule and time-based automations and priority support.
DobroDesk
PaidShared support inbox billed per conversation, not per seat, with AI that hands uncertain cases to a human
Pricing: One usage-based plan rather than a seat ladder: a monthly minimum of €13/month including 300 accepted support conversations, after which you pay only for accepted customer conversations. Email, AI assistance and every teammate share the same monthly meter, and teammates are unlimited at no additional cost. The base plan includes AI auto-replies with human safeguards, AI drafts and summaries, the shared inbox, email and website chat, conversation lifecycle with status and ownership, teams and inbox routing, assignment and workload management, internal notes, the AI agent with safeguards and handoff, an AI copilot for drafts and summaries, a knowledge base, a branded help centre, and multilingual support with translation. A free start is offered with no card needed.
Sonny
PaidOne support inbox for every site, store and app you run, at a flat rate with unlimited agents
Pricing: A single flat plan plus an optional metered AI add-on, opening with a 7-day free trial that requires no credit card and can be cancelled at any time. Sonny Pro is $19.99/month on a launch offer against a $29.99 list price — a stated 33% saving that the vendor says locks in permanently — and covers the whole team with no per-seat charges and no feature gates: a unified inbox for chat and email, the live chat widget, email ticketing and forwarding, unlimited team members, unlimited conversations, unlimited agents, unlimited chat history, custom widget branding, file attachments up to 25 MB, internal team notes, conversation assignment, tags, reporting and analytics, real-time notifications, role-based permissions, end-to-end encryption, API access and priority support. The AI Copilot add-on is priced separately per AI conversation from $0.04 each, which the vendor contrasts with roughly $0.99 per resolution elsewhere: AI Starter is $29.99/month for 300 AI conversations and 1,000 knowledge base pages, AI Growth is $79/month for 1,500 conversations and 5,000 pages, and AI Scale is $199/month for 5,000 conversations and 20,000 pages. All three include unlimited copilot drafts, and escalations to a human are free.
Help Scout
PaidHuman-centric customer service platform
Pricing: Standard $20/user/mo, Plus $40/user/mo, Pro $65/user/mo
Cardina
FreemiumOne-click cobrowsing that lets support agents see, draw on and control a customer's screen with consent
Pricing: A free tier requires no credit card. Pro is $69 per seat per month, billed monthly or annually, and includes everything in Free plus the full cobrowsing, drawing and remote control feature set. Enterprise is contact-sales with tailored solutions and support, carrying a minimum of 6 months and 20 seats. Session replay is a paid add-on at $89 for retroactive session viewing and an additional 10,000 sessions per month.
Ready to try SparrowDesk?
Visit the official website for the latest pricing and to get started.
Frequently Asked Questions
Is SparrowDesk free to use?
Yes, SparrowDesk offers a free tier that you can use without paying. Paid plans starting at $16/month unlock additional features and higher usage limits.
How much does SparrowDesk cost in 2026?
As of 2026, SparrowDesk pricing is: Free is $0/month for up to 3 users with live chat, email ticketing, prebuilt reports, a public help center and 500 conversations a month. Starter is $16/month and adds teams, ticket forms, the customer portal, CSAT surveys, unlimited conversations and 5 Lite seats. Professional is $49/month and adds workflows, round-robin assignment, SLAs, business hours and 20 Lite seats. Enterprise is $89/month and adds SSO, custom roles, password policy, multiple brands and 50 Lite seats. The two AI products are priced separately: the Zoona AI Agent is $0.49 per resolution, and AI Copilot is $16/seat/month billed alongside your plan. Annual billing saves 20%. There is a 14-day free trial with no credit card, and a startup program advertised at 90% off.. Visit the official SparrowDesk website for the most current pricing.
What is the cheapest SparrowDesk plan?
The cheapest option is the free tier. If you need premium features, the most affordable paid plan is Starter is at $16/month.
Does SparrowDesk offer enterprise pricing?
Yes, SparrowDesk lists an enterprise or custom-priced plan. Contact their sales team for a quote.
What are the best alternatives to SparrowDesk?
Popular alternatives to SparrowDesk include Mava, DobroDesk, Sonny. Each offers different features and pricing structures. Compare them on AISO Tools to find the best fit for your needs and budget.
Is SparrowDesk worth the price?
SparrowDesk is well-regarded in the business space, offering features like Zoona AI agent resolves routine tickets autonomously, billed per resolution, AI Copilot drafts replies and summarises tickets for human agents, Omnichannel inbox across email and chat with a public help center. Whether it's worth the investment depends on your specific needs, usage volume, and budget. The free tier lets you try it before committing to a paid plan.
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