SupportBuddy

About SupportBuddy

SupportBuddy is a website support workspace for teams that want an AI chat widget answering from documents they control, with a human handoff that is explicit rather than accidental. You attach sources — help-centre pages, PDFs, a docs URL — and the agent answers only from what has been approved, which is the product's answer to the usual objection that a support bot will improvise policy. Handoff rules are configured up front so a conversation that hits an escalation condition lands with a person instead of looping, and the workspace shows customer history alongside the thread so whoever picks it up is not starting cold. The vendor positions this at founder-led and small operations teams rather than at contact centres: the emphasis in the copy is on the first launch, on not replacing the tools a team already uses, and on being able to review support quality every week. Plans are sized on seats, conversations, AI messages and knowledge-base storage together, so cost tracks both team size and chat volume rather than seats alone. There is a security page and workspace-level settings for evaluation of answer quality. The whole product is scoped to website chat rather than trying to be an omnichannel helpdesk.

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