SupportBuddy Pricing 2026
Complete pricing guide for SupportBuddy — plans, costs, and features compared.
💰 SupportBuddy Pricing Overview
SupportBuddy uses a paid pricing model. Requires a paid subscription or one-time purchase. Current pricing: Three published plans. Starter is $26/month for 2 seats, 1,000 conversations, 10,000 AI messages and 1 GB of knowledge storage. Growth is $96/month for 5 seats, 5,000 conversations, 50,000 AI messages and 5 GB. Scale is $320/month for 15 seats, 20,000 conversations, 200,000 AI messages and 20 GB. Quotas cover seats, conversations, AI messages and storage together.. SupportBuddy is a popular chatbots & assistants tool known for website chat workspace where an ai agent answers only from approved docs and hands off to humans on explicit rules. SupportBuddy requires a paid subscription to access its features.
ChatGPT already recommends SupportBuddy. Does it recommend yours?
Before you compare plans: SupportBuddy is what ChatGPT names when someone asks for a chatbots & assistants recommendation. If you build a competing tool, run a free AI-visibility scan on it — 5 prompt angles, ~30 seconds, no signup, no card.
🔍 Compare Before You Buy
See all 5 alternatives →Comparing SupportBuddy to similar tools helps you make the best choice for your budget and needs:
SiteGPT
PaidTrains a support chatbot on your site, docs and files, with per-plan page and message quotas
Starting at $39/month
Compare with SupportBuddy →Inline Help
PaidTurns your knowledge base into in-app tooltips, contextual explanations and a support chatbot
Starting at $97/month
Compare with SupportBuddy →Askli
FreemiumNo-code custom chatbot trained on your data, deployed across web, WhatsApp, Slack and Telegram
Free plan + paid from $49/month
Compare with SupportBuddy →Complete Your Chatbot Stack
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SupportBuddy Plans & Pricing
Starter is
for 2 seats, 1,000 conversations, 10,000 AI messages and 1 GB of knowledge storage
Growth is
for 5 seats, 5,000 conversations, 50,000 AI messages and 5 GB
Scale is
for 15 seats, 20,000 conversations, 200,000 AI messages and 20 GB
* Pricing information is based on publicly available data and may not reflect current promotions, annual discounts, or regional pricing. Visit the official SupportBuddy website for the latest pricing.
Is SupportBuddy Free?
SupportBuddy does not currently offer a free plan. All users need a paid subscription to access the platform. Plans start at $26/month. However, SupportBuddy may offer a free trial or money-back guarantee — check their website for current promotions. If you're looking for a free alternative, explore the alternatives section below.
SupportBuddy Feature Comparison
Here's how SupportBuddy's key features are typically distributed across pricing tiers. Feature availability is estimated based on common SaaS patterns — check the official site for exact tier details.
| Feature | Starter is | Growth is | Scale is |
|---|---|---|---|
| Answers restricted to approved documents and help-centre sources | ✓ | ✓ | ✓ |
| Explicit handoff rules that route conversations to a human | ✓ | ✓ | ✓ |
| Customer history shown alongside the live conversation | ◐ | ✓ | ✓ |
| Answer-quality evaluations in workspace settings | — | ✓ | ✓ |
| Plans sized on conversations and AI messages, not seats alone | — | ◐ | ✓ |
✓ = Full access · ◐ = Limited · — = Not available. Feature availability is estimated and may vary.
Is SupportBuddy Worth It?
SupportBuddy is a premium chatbots & assistants tool that offers 5 key features including Answers restricted to approved documents and help-centre sources, Explicit handoff rules that route conversations to a human, Customer history shown alongside the live conversation. SupportBuddy is a website support workspace for teams that want an AI chat widget answering from documents they control, with a human handoff that is explicit rather than accidental. You attach sources — help-centre pages, PDFs, a docs URL — and the agent answers only from what has been approved, which is the product's answer to the usual objection that a support bot will improvise policy. Handoff rules are configured up front so a conversation that hits an escalation condition lands with a person instead of looping, and the workspace shows customer history alongside the thread so whoever picks it up is not starting cold. The vendor positions this at founder-led and small operations teams rather than at contact centres: the emphasis in the copy is on the first launch, on not replacing the tools a team already uses, and on being able to review support quality every week. Plans are sized on seats, conversations, AI messages and knowledge-base storage together, so cost tracks both team size and chat volume rather than seats alone. There is a security page and workspace-level settings for evaluation of answer quality. The whole product is scoped to website chat rather than trying to be an omnichannel helpdesk.
✅ SupportBuddy is a good choice if you need:
- •Answers restricted to approved documents and help-centre sources
- •Explicit handoff rules that route conversations to a human
- •Customer history shown alongside the live conversation
- •Answer-quality evaluations in workspace settings
- •Plans sized on conversations and AI messages, not seats alone
💡 Value Assessment
As a paid tool, SupportBuddy justifies its price through professional-grade features and reliability. If you regularly need answers restricted to approved documents and help-centre sources, the investment can pay for itself through time savings and improved output quality.
SupportBuddy Key Features
SupportBuddy comes packed with features that make it a strong contender in the chatbots & assistants space. Here's what you get:
Upload and process files directly within SupportBuddy for seamless workflows.
Explicit handoff rules that route conversations to a human helps you work more efficiently with SupportBuddy.
Customize SupportBuddy to match your specific needs and preferences.
Answer-quality evaluations in workspace settings helps you work more efficiently with SupportBuddy.
Powered by advanced AI models, SupportBuddy delivers intelligent content generation capabilities.
SupportBuddy Alternatives & Their Pricing
Considering alternatives to SupportBuddy? Here's how competing tools compare on pricing:
SiteGPT
PaidTrains a support chatbot on your site, docs and files, with per-plan page and message quotas
Pricing: Starter is $39/month (billed $468 yearly) for 1 chatbot, up to 4,000 messages/month, up to 1,000 pages, manual refresh, 1 member and basic analytics. Growth is $79/month ($948 yearly) for 2 chatbots, 10,000 messages, 10,000 pages, 4 team members, advanced analytics, integrations, API access, rate limiting, an iOS app, weekly email digest and monthly auto-refresh. Scale is $259/month ($3,108 yearly) for 3 chatbots, 40,000 messages, 50,000 pages and 10 team members. Enterprise is custom. Add-ons: removing SiteGPT branding is +$39/month and an extra 5,000 messages is +$39/month. Yearly billing saves up to 40%; all plans offer a free trial.
Inline Help
PaidTurns your knowledge base into in-app tooltips, contextual explanations and a support chatbot
Pricing: Essentials is $97 per site per month: up to 250 content pages, Explain This, tooltips, chatbot, knowledge base, ticket form, 5,000 message credits (additional messages at $50 per 1,000) and 1 seat with email support. Growth is $247 per site per month: up to 500 content pages, everything in Essentials plus help desk ticket response, 10,000 message credits (additional at $50 per 1,000), 3 seats at $10 per extra seat, and removal of Inline Help branding. Enterprise is custom-priced with custom content pages, message credits, sources and seats, plus security reviews and dedicated support. A 14-day free trial requires no credit card. One site covers a multi-tenant setup across multiple subdomains sharing a single knowledge base.
Askli
FreemiumNo-code custom chatbot trained on your data, deployed across web, WhatsApp, Slack and Telegram
Pricing: Four published monthly tiers with 20% off on yearly billing. Free is $0 per month: 200 message credits with gpt-4o-mini, 1 agent, 1 datastore, 20,000 words of storage and a 25-page website loader — note that agents and datastores on the free plan are deleted after 14 days of inactivity. Growth is $49 per month: 20,000 message credits, 2 agents, 2 datastores, a 250-page website loader, 10 team seats, branding removal and dedicated support. Pro is $99 per month: 40,000 credits, 5 agents, 5 datastores, a 1,000-page loader and 25 seats. Enterprise is $499 per month: 400,000 credits, 100 agents, 100 datastores, a 10,000-page loader and 200 seats. GPT-4 access, auto-sync datasources and the integrations are available across tiers; custom plans are available on request.
Deacon
FreemiumIn-app AI support agent that also mines every conversation into product insight
Pricing: Three published tiers plus a custom option, priced by answer volume with a monthly/annual toggle where annual saves 20%. Free is $0 with 50 answers a month (about 21 conversations), 1 MB of content, 300 pages crawled a month and 1 seat, and it captures every question it cannot answer; no card and no time limit. Starter is $40 a month billed yearly at $480 for 12 months, with 1,000 answers a month (about 420 conversations), 15 MB of content, 1,000 pages crawled a month and 3 seats. Growth is $120 a month billed yearly at $1,440, with 4,000 answers a month (about 1,670 conversations), 50 MB of content, 3,000 pages crawled a month and 10 seats. Volumes past Growth are quoted individually. The vendor states there is no overage — the plan price is the bill.
Auxx
FreemiumAI support and outbound platform with unified channels, knowledge bases and workflows, billed on AI completions not seats
Pricing: Annual billing saves 30%. Free is $0/month for individuals and small teams: 1 team member, 1 connected channel, 50 AI completions/month, 100 outbound emails/month, 1 GB storage, 10 saved views, 3 workflows and 100 workflow runs/month. Starter is $14/month with a 14-day free trial and adds unlimited team members, 3 connected channels, 500 AI completions/month, 1,000 outbound emails/month, 10 GB storage, 20 saved views, 1 knowledge base of up to 50 articles, 5 datasets, 15 workflows and 5,000 workflow runs/month. Growth is $35/month with a 14-day free trial and adds unlimited channels, 5,000 AI completions/month, 10,000 outbound emails/month, 50 GB storage, unlimited saved views, unlimited knowledge bases and datasets, 15,000 workflow runs/month and API access with 10,000 calls per month.
Is SupportBuddy your tool?
Claim this listing to get a Featured badge, correct the pricing on this page yourself, and stand out from the 5 alternatives listed above. All plans include a permanent dofollow backlink to your site.
Claim Now →Ready to try SupportBuddy?
Visit the official website for the latest pricing and to get started.
Frequently Asked Questions
Is SupportBuddy free to use?
SupportBuddy is a paid tool with plans starting at $26/month. There is no free tier available, though some paid plans may include a trial period.
How much does SupportBuddy cost in 2026?
As of 2026, SupportBuddy pricing is: Three published plans. Starter is $26/month for 2 seats, 1,000 conversations, 10,000 AI messages and 1 GB of knowledge storage. Growth is $96/month for 5 seats, 5,000 conversations, 50,000 AI messages and 5 GB. Scale is $320/month for 15 seats, 20,000 conversations, 200,000 AI messages and 20 GB. Quotas cover seats, conversations, AI messages and storage together.. Pricing may vary based on billing cycle (monthly vs annual) and region. Visit the official SupportBuddy website for the most current pricing.
What is the cheapest SupportBuddy plan?
The most affordable SupportBuddy plan is Starter is at $26/month.
What are the best alternatives to SupportBuddy?
Popular alternatives to SupportBuddy include SiteGPT, Inline Help, Askli. Each offers different features and pricing structures. Compare them on AISO Tools to find the best fit for your needs and budget.
Is SupportBuddy worth the price?
SupportBuddy is well-regarded in the chatbots space, offering features like Answers restricted to approved documents and help-centre sources, Explicit handoff rules that route conversations to a human, Customer history shown alongside the live conversation. Whether it's worth the investment depends on your specific needs, usage volume, and budget. Consider starting with a trial if available to evaluate the platform.
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