CoSupport AI

About CoSupport AI

CoSupport AI automates customer support by training on a company's own solved tickets rather than on a generic knowledge base, then answering across chat, email, social and the existing helpdesk. What makes it worth listing is the commercial structure rather than the model: the vendor runs a thirty-day pilot at no cost, starts billing on day thirty, and refunds every paid day if the AI has not reached a sixty percent resolution rate by day sixty. That inverts the normal enterprise AI purchase, where the buyer pays up front and absorbs the risk that the pilot never reaches production, and it is a claim the vendor can only make if it expects to hit the number. Setup is no-code and integrates with existing helpdesks; the first four days are discovery, requirements confirmation, agent setup and training, after which the AI handles real tickets with a thousand free responses during the pilot window. The platform is broader than a deflection bot — alongside the autonomous agent it offers agent assist for human staff, multilingual translation of live conversations, and analytics that turn ticket volume into product insight. Published customer numbers are specific rather than rounded: one customer cut average resolution time from two hours to six minutes, another automated eighty-one percent of requests. Three separate pricing models let a buyer match the meter to how their queue actually behaves, which is unusual in a category that normally sells seats.

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