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Retell AI

Developer platform for low-latency AI voice agents that handle real phone calls

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paidUsage-based, roughly $0.07-0.10/min pay-as-you-go with volume discounts at scale. Enterprise tier is custom with dedicated SLA and support.View full pricing →

Visit Retell AI

https://www.retellai.com

About Retell AI

Retell AI is a developer platform for building and deploying AI voice agents that handle real phone calls in natural, spoken conversation. Rather than a rigid IVR menu, a Retell agent listens, responds with low latency, handles interruptions like a human, and can take actions mid-call by hitting a company's APIs — looking up an order, booking an appointment, or updating a CRM. The platform is model-flexible: teams choose the LLM that drives reasoning (GPT, Claude, and others) and the voice provider that shapes how the agent sounds (including ElevenLabs), balancing realism against cost. Telephony is built in, supporting both inbound lines (support, reception) and outbound campaigns (reminders, lead follow-up, surveys). Retell serves both non-developers through a no-code agent builder and engineers through a full API and SDKs with function calling. Pricing is usage-based, billed roughly per minute on top of LLM and voice costs, with post-call transcripts, recordings, and structured analytics for measuring and improving agents.

Key Features

Low-latency, natural turn-taking with interruption handling
Both no-code dashboard and full developer API/SDKs
Model-flexible — choose the LLM and voice provider (including ElevenLabs)
Built-in telephony for inbound and outbound calling
Function calling so agents can act on real APIs mid-call
Post-call transcripts, recordings, and structured analytics

Retell AI Pros & Cons

Pros

  • +Natural, low-latency conversations with graceful interruption handling
  • +Both no-code and API paths cover non-developers and engineering teams
  • +Model-flexible — pick the LLM and voice provider per agent
  • +Handles inbound and outbound calling on the same platform
  • +Function calling lets agents look up orders, book appointments, and update a CRM mid-call
  • +Pay-per-minute pricing scales from prototype to production without a big upfront commitment

⚠️ Cons

  • Production-grade agents with integrations generally still need engineering effort
  • Per-minute platform cost stacks with LLM token and voice-provider costs
  • Voice realism depends heavily on which provider is selected
  • Telephony compliance (consent, TCPA for outbound) is the customer's responsibility
  • Smaller ecosystem than legacy contact-center platforms

Who Is Retell AI Best For?

👤Startups and businesses automating real phone interactions with natural voice agents
👤Teams that want to pick their own LLM and voice provider per agent
👤Engineering teams building production voice automation with function calling

Tags

voice-aiphone-agenttelephonyconversational-aino-codedeveloper-api

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