Duckie
Agentic support platform where support teams build agents that resolve, investigate, and triage tickets
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duckie.aiAbout Duckie
Duckie is an agentic platform for support teams, built on the idea that support people should become AI builders rather than ticket processors. Teams ship agents that resolve tickets, investigate issues, triage escalations, and automate any workflow sitting behind support — not just deflect FAQs. The example on the site is instructive about the intended depth: when a customer asks to change their plan, the agent updates it in Stripe, prorates the difference, and confirms back to the customer in the Zendesk thread, handling the ticket in 38 seconds. Beyond resolution, teams build agents for escalation and triage, for investigating issues against their own systems, and for assisting human agents in the queue. Support staff configure runbooks, guidelines, and guardrails and troubleshoot specific runs, which shifts the job from managing humans to managing an AI system — a framing several of the published customers use directly. The named results are concrete: one company went from three support people to one while handling 30% more tickets year over year. Customers span trading, DevOps, and endpoint-management companies, and the use cases reported reach well past ticket deflection into complex financial workflows, onboarding, technical troubleshooting, and compliance.
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Key Features
Duckie Pros & Cons
✅ Pros
- +Takes real actions in downstream systems, not just deflection
- +Support teams build and own the agents themselves
- +Published customer outcomes are specific and checkable
⚠️ Cons
- −No published pricing
- −Requires the support team to take on a builder role
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