Conwo.ai

About Conwo.ai

Conwo.ai wires WhatsApp into Shopify and WooCommerce storefronts and automates the operational messaging that a small ecommerce team otherwise handles by hand. The core is a two-way sync between the store and WhatsApp: order data, live store updates and a unified customer record flow into one place, so the messaging channel is working from real order state rather than from a disconnected inbox. On top of that sit the automations that actually save labour — order confirmation and status flows, shipping notifications, abandoned-cart recovery sequences, admin alerts when an order needs attention, and an AI assistant that answers common customer questions instantly at any hour so a store does not need overnight support staff. A campaign engine handles the outbound side with customer segmentation, order-history-based promotions and what the company calls WhatsApp-safe campaign controls, which matter because unmanaged broadcast on WhatsApp risks number restrictions. There is also a store widget that puts the WhatsApp entry point on the storefront itself. It installs as an app rather than requiring a developer integration, and the company offers a seven-day free trial with no card and claims setup in minutes. The positioning is squarely at small and mid-size direct-to-consumer brands in markets where WhatsApp, not email, is the default customer channel.

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