Aidbase
Chatbot, ticketing, email inbox and knowledge base for SaaS support, with unlimited messages if you bring your own key
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aidbase.aiAbout Aidbase
Aidbase is a complete support stack for a SaaS startup, sold as a self-serve ecosystem rather than as a chatbot. The four pieces fit together deliberately: an AI chatbot trained to be an expert on your business, custom ticket forms that collect the information you actually need up front, a unified email inbox for incoming support mail, and an FAQ and knowledge base serving both your users and the AI itself. That last point is the architecture — the knowledge base is the training substrate for the chatbot and the self-serve resource for customers at the same time, so writing a good article improves both surfaces. AI-assisted ticketing sits between the bot and a human, drafting rather than deflecting. Embeddable Elements let the pieces drop into an existing product UI rather than living on a separate support domain. The pricing detail that stands out is bring-your-own-key: every tier states a monthly message allowance that becomes unlimited if you supply your own OpenAI key, which converts the metering from a hard ceiling into a choice about who pays for inference. Three tiers scale message volume, chatbot count, ticket forms and team seats — from a solopreneur plan through a small-team plan to an agency plan with fifty chatbots and a hundred seats — with monthly, yearly and pay-once options and a 7-day free trial on each.
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Key Features
Aidbase Pros & Cons
✅ Pros
- +BYOK removes the message ceiling entirely, which few competitors allow
- +Four support surfaces in one product instead of stitching three vendors together
- +Knowledge base doubles as bot training, so effort compounds
- +7-day trial on every tier including the cheapest
⚠️ Cons
- −No free tier
- −Big price jump from $39 to $199 for the agency tier
- −Unlimited messaging requires you to manage and fund an OpenAI key
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