How to Cancel Perplexity Pro (2026)
Cancel from Settings → Subscription → Manage Plan. The part that costs people money is the refund window, which is measured in hours, not days.
⚠️ Check this before you cancel
Perplexity's refund window is the tightest of any mainstream AI subscription. Outside the EU, UK, Turkey, South Korea and Brazil, a monthly plan is refundable for 24 hours after purchase and an annual plan for 72 hours — with the help centre stating there are no exceptions after that. The second trap is the promotional free year handed out through partner offers: it requires a payment method on file and converts to a paid plan automatically when the promo ends.
Step-by-Step: Cancelling Perplexity Pro
Find the route that matches where you bought the subscription. Cancelling on the wrong one leaves the charge running.
Web (perplexity.ai)
Billed by Perplexity, via Stripe- 1
Open your profile menu and choose Account
Or go straight to perplexity.ai/account/details. Make sure you are on the account holding the subscription — signing in with Google versus email creates separate accounts.
- 2
Find Subscription and click Manage Plan
This opens a Stripe-hosted billing portal. That is expected; the URL will be on stripe.com.
- 3
Cancel the plan and confirm the end date
Pro features stay live until the end of the period you already paid for. Screenshot the confirmation — it is the evidence you need if a renewal lands anyway.
Apple App Store (iPhone / iPad)
Billed by Apple- 1
Open iPhone Settings, not the app
Tap your name at the top of Settings, then Subscriptions. Cancelling inside the app itself does nothing to an App Store subscription — this is the single most common reason people keep getting charged after they thought they had cancelled.
- 2
Select the subscription and tap Cancel Subscription
If you do not see it listed, you are signed into a different Apple Account than the one that bought it. Check the receipt email for the Apple Account it was billed to.
- 3
Confirm the end date shown on screen
Apple keeps access live until the end of the paid period and stops renewing after that. Screenshot the confirmation.
Google Play (Android)
Billed by Google- 1
Open the Play Store and go to Payments & subscriptions
Tap your profile icon, then Payments & subscriptions, then Subscriptions. As with Apple, deleting the app does not cancel anything.
- 2
Select the subscription and tap Cancel subscription
Google will ask for a reason; you can skip it. The subscription stays active until the current period ends.
Partner promo (mobile carrier, PayPal, device bundle)
Billed by Perplexity, after the promo period- 1
Check whether a card is attached
Free-year promotions require a payment method on file. Open Account → Subscription: if it shows a renewal date and an amount, it will charge on that date.
- 2
Cancel before the promo end date, not after
Cancelling a promotional subscription does not shorten it — you keep Pro until the free period expires. It only stops the automatic conversion to a paid plan, and doing it early is the only reliable way to avoid the charge.
What Happens to Your Data and Output
- ›Your threads, Spaces, and saved collections stay in the account and remain readable on the free tier.
- ›You drop to the free tier's daily allowance of advanced searches rather than losing search entirely.
- ›Model choice goes away — the free tier picks the model for you instead of letting you select a frontier model per query.
- ›File uploads and the Pro-only research modes stop; existing threads that used them remain viewable.
- ›Any Comet or Max-tier features tied to the paid plan switch off at the end of the period.
Can You Get a Refund?
Published policy, last updated July 2026: EU, UK and Turkey customers get 14 days from purchase on both monthly and annual plans; South Korea and Brazil get 7 days. Everyone else gets 24 hours on a monthly plan and 72 hours on an annual one, and the help centre says there are no exceptions to the annual window. App Store and Play Store purchases are refunded by Apple and Google under their own rules instead. Perplexity will not process a second refund request after granting a first.
Cheaper Places to Go Instead of Perplexity Pro
Most people cancelling still need the job done. These cover the same ground for less, or for nothing.
Gemini
Free tier with live web grounding and citations — the closest free equivalent to what Pro search does.
See the full profile →DeepSeek
Free web chat with reasoning and search enabled, and an API priced low enough to use occasionally without a subscription.
See the full profile →You.com
Free tier built around cited answers, with a cheaper paid step-up if you eventually want one.
See the full profile →Frequently Asked Questions
How do I cancel Perplexity Pro?
Open your profile menu, choose Account, find the Subscription section and click Manage Plan. That hands you to a Stripe billing portal where you cancel. Pro stays active until the end of the period you already paid for. If you subscribed inside the iOS or Android app, cancel through Apple or Google instead — the website has no control over those.
Can I get a refund on Perplexity Pro?
Only inside a very short window. Outside the EU, UK, Turkey, South Korea and Brazil, monthly plans are refundable for 24 hours after purchase and annual plans for 72 hours, and Perplexity states there are no exceptions past the annual window. EU, UK and Turkey buyers have 14 days; South Korea and Brazil have 7. Request it as soon as you notice the charge.
My free year of Perplexity Pro started charging me — why?
Promotional Pro subscriptions require a payment method on file and convert to a paid plan when the promo period ends. Cancelling before the end date does not cut your free access short — you keep Pro until it expires — so cancel as soon as the promo is activated if you do not intend to continue.
Will I lose my threads and Spaces if I cancel?
No. Cancelling downgrades the account to the free tier and leaves threads, Spaces, and saved collections intact. You lose the higher daily allowance of advanced searches, per-query model selection, and the Pro-only research modes.
Is Perplexity Pro worth keeping instead of cancelling?
It depends on whether you use the model picker. If you mostly ask quick factual questions, the free tier and Gemini between them cover it at zero. If you run long research sessions where choosing a frontier model per query matters, $20/month is competitive with paying for the underlying assistants separately.
Learn More
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