Stylo
AI app suite for Zendesk — brand-voice drafts, sentiment scoring, call summaries, KB writing
0About Stylo
Stylo is a suite of AI apps that install into Zendesk rather than replacing it, which is the whole positioning: teams already living in Zendesk get AI on top of their existing tickets, macros and help centre instead of a migration. The suite has four parts. Assist drafts agent responses in your brand voice, with controls for tuning that voice and a library of integrations — Shopify among them — that give the drafts real order and account context rather than generic help-centre paraphrase. Sentiment Scores rates tickets so a queue can be triaged by how unhappy the customer actually is. Voice AI translates, scores and summarises calls. Scribe drafts, translates and improves help-centre articles, paired with a Scorecard that sends a free monthly report on how well your help centre is structured for AI consumption — a useful free hook, since retrieval quality is the usual reason support AI underperforms. Model tuning cadence is itself a pricing lever: yearly on the entry tier, quarterly in the middle and monthly at the top, where you also get a dedicated machine-learning engineer and a dedicated customer success manager. Usage-based products sit alongside the seat price, with meaningful prepay discounts and a monthly free allowance bundled into the Growth plan.
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Key Features
Stylo Pros & Cons
✅ Pros
- +Layers onto Zendesk rather than demanding a helpdesk migration
- +Prepaid usage rates are materially cheaper than pay-as-you-go
- +The free Help Center Scorecard is genuinely useful before you buy anything
⚠️ Cons
- −Zendesk-only — no value if you run a different helpdesk
- −Seat price plus per-response usage makes total cost hard to forecast
- −Every paid tier routes through Contact Sales rather than self-serve checkout
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