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Listed in Chatbots & Assistants with 83 other toolsPart of 2034+ curated AI tools on AISO
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Stylo

AI app suite for Zendesk — brand-voice drafts, sentiment scoring, call summaries, KB writing

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freemiumFour tiers priced per agent, with a discount for yearly billing, plus separate usage-based products. Free covers the Help Center Scorecard only. Basic is $15 per agent per month billed monthly, or $12.75 with yearly billing, and includes 1 Stylo app, email and live-chat support and yearly model tuning. Growth — marked best seller — is $20 per agent per month, or $17 yearly, and includes 2 Stylo apps, Thank You Solve, spam detection, assisted onboarding, prebuilt integrations and quarterly model tuning. Professional is $25 per agent per month, or $21.25 yearly, and includes the full Stylo app suite, a dedicated customer success manager, a dedicated machine-learning engineer, monthly model tuning and custom reporting. Usage products are billed separately: response credits at $0.35 pay-as-you-go or $0.20 prepaid, automatic translation at $2.50 per 100,000 characters, and automatic call summarisation at $0.20 pay-as-you-go or $0.15 prepaid. The Growth plan (minimum 3 agents) includes 100 free response credits, 50 free call summaries and 100,000 free translated characters per month.View full pricing →

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About Stylo

Stylo is a suite of AI apps that install into Zendesk rather than replacing it, which is the whole positioning: teams already living in Zendesk get AI on top of their existing tickets, macros and help centre instead of a migration. The suite has four parts. Assist drafts agent responses in your brand voice, with controls for tuning that voice and a library of integrations — Shopify among them — that give the drafts real order and account context rather than generic help-centre paraphrase. Sentiment Scores rates tickets so a queue can be triaged by how unhappy the customer actually is. Voice AI translates, scores and summarises calls. Scribe drafts, translates and improves help-centre articles, paired with a Scorecard that sends a free monthly report on how well your help centre is structured for AI consumption — a useful free hook, since retrieval quality is the usual reason support AI underperforms. Model tuning cadence is itself a pricing lever: yearly on the entry tier, quarterly in the middle and monthly at the top, where you also get a dedicated machine-learning engineer and a dedicated customer success manager. Usage-based products sit alongside the seat price, with meaningful prepay discounts and a monthly free allowance bundled into the Growth plan.

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Key Features

✓Brand-voice response drafting inside Zendesk
✓Ticket sentiment scoring for queue triage
✓Call translation, scoring and summarisation
✓Help-centre article drafting, translation and improvement
✓Free monthly Help Center Scorecard report
✓Model tuning cadence that scales with the plan

Stylo Pros & Cons

✅ Pros

  • +Layers onto Zendesk rather than demanding a helpdesk migration
  • +Prepaid usage rates are materially cheaper than pay-as-you-go
  • +The free Help Center Scorecard is genuinely useful before you buy anything

⚠️ Cons

  • −Zendesk-only — no value if you run a different helpdesk
  • −Seat price plus per-response usage makes total cost hard to forecast
  • −Every paid tier routes through Contact Sales rather than self-serve checkout

Tags

zendeskcustomer-supportticket-triageknowledge-basesentiment-analysis
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