Sera by Twig Pricing 2026
Complete pricing guide for Sera by Twig — plans, costs, and free options.
💰 Sera by Twig Pricing Overview
Sera by Twig uses a freemium pricing model. Free tier available with optional paid upgrades. Current pricing: Free is $0 forever with 100 AI chats per month and no voice minutes. Starter is $99/month with 500 chats. Growth is $499/month with 2,000 chats and 300 voice minutes. Scale is $1,499/month with 10,000 chats and 2,000 voice minutes. Chat overage is $100 per additional 1,000 chats on every paid tier and voice overage is $1 per minute. Analytics is basic on Starter, advanced on Growth, and custom dashboards on Scale; support runs email, then priority, then a dedicated CSM. Paid tiers include a free trial.. Sera by Twig is a popular chatbots & assistants tool known for ai front desk answering chat, email, phone, sms and whatsapp — books appointments and recovers missed calls. You can get started with Sera by Twig for free and upgrade to a paid plan as your needs grow.
🔍 Compare Before You Buy
Comparing Sera by Twig to similar tools helps you make the best choice for your budget and needs:
Intercom
PaidAI-first customer service with Fin AI agent that resolves 50%+ of tickets automatically
Starting at $39/month
Compare with Sera by Twig →Chatbase
FreemiumNo-code AI chatbot builder trained on your own data (URLs, PDFs, Notion)
Free plan + paid from $19/month
Compare with Sera by Twig →SiteSpeakAI
FreemiumSite agent trained on your docs and videos that captures leads, books meetings and looks up live data in 95+ languages
Free plan + paid from $29/month
Compare with Sera by Twig →Complete Your Chatbot Stack
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Sera by Twig Plans & Pricing
Free
is $0 forever with 100 AI chats per month and no voice minutes
Starter is
with 500 chats
Growth is
with 2,000 chats and 300 voice minutes
Scale is
with 10,000 chats and 2,000 voice minutes
Chat overage is
per additional 1,000 chats on every paid tier and voice overage is $1 per minute
Analytics is basic on Starter, advanced on Growth, and custom dashboards on Scale
* Pricing information is based on publicly available data and may not reflect current promotions, annual discounts, or regional pricing. Visit the official Sera by Twig website for the latest pricing.
Is Sera by Twig Free?
Sera by Twig offers a free tier that lets you try the platform without any payment. The free plan typically includes core features with usage limits. For power users, paid plans unlock additional features, higher limits, and priority support.
Sera by Twig Feature Comparison
Here's how Sera by Twig's key features are typically distributed across pricing tiers. Feature availability is estimated based on common SaaS patterns — check the official site for exact tier details.
| Feature | Free | Starter is | Growth is | Scale is | Chat overage is | Analytics is basic on Starter, advanced on Growth, and custom dashboards on Scale |
|---|---|---|---|---|---|---|
| Answers web chat, email, phone, SMS and WhatsApp from one agent | ◐ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Appointment booking and missed-call recovery | ◐ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Human handoff when the agent should not answer | ◐ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Multi-location routing and multi-language support | — | ✓ | ✓ | ✓ | ✓ | ✓ |
| Recall and reactivation campaigns | — | ◐ | ✓ | ✓ | ✓ | ✓ |
| Published overage rates rather than opaque throttling | — | — | ◐ | ✓ | ✓ | ✓ |
| SOC 2 Type II, with expert-configured agent setup available | — | — | ◐ | ◐ | ✓ | ✓ |
✓ = Full access · ◐ = Limited · — = Not available. Feature availability is estimated and may vary.
Is Sera by Twig Worth It?
Sera by Twig is a freemium chatbots & assistants tool that offers 7 key features including Answers web chat, email, phone, SMS and WhatsApp from one agent, Appointment booking and missed-call recovery, Human handoff when the agent should not answer. Sera is an AI front desk: it answers inbound chat, email, phone, SMS and WhatsApp, qualifies the enquiry, books the appointment and hands off to a human when it should. Twig positions it against the missed call rather than against other chatbots, which is the correct framing for the businesses it targets — practices and local service firms where an unanswered phone is a lost customer and where the alternative is a $3,500-a-month receptionist. The company claims Sera resolves about 70% of inquiries with no human involvement and has handled more than 100,000 conversations. Front-desk automation covers booking, missed-call recovery and human handoff, with multi-location routing, multi-language support, recall and reactivation campaigns, and insurance Q&A appearing as you move up the tiers. It carries SOC 2 Type II, and Twig will have its own team configure the agent for you rather than leaving setup as an exercise. The pricing structure is worth reading closely because it is metered on two axes. A free-forever tier gives 100 AI chats a month with no voice minutes, which is enough to evaluate the chat side. Paid tiers scale chats and voice minutes together, and overages are published rather than hidden: $100 per additional 1,000 chats on every paid tier, and $1 per voice minute where voice is included.
✅ Sera by Twig is a good choice if you need:
- •Answers web chat, email, phone, SMS and WhatsApp from one agent
- •Appointment booking and missed-call recovery
- •Human handoff when the agent should not answer
- •Multi-location routing and multi-language support
- •Recall and reactivation campaigns
💡 Value Assessment
With a free tier available, Sera by Twig is an easy recommendation for anyone looking to try chatbots & assistants tools without financial commitment. The paid plans offer good value for power users who need the additional features and higher usage limits.
Sera by Twig Key Features
Sera by Twig comes packed with features that make it a strong contender in the chatbots & assistants space. Here's what you get:
Powered by advanced AI models, Sera by Twig delivers intelligent content generation capabilities.
Available in the free plan with limits — Appointment booking and missed-call recovery helps you work more efficiently with Sera by Twig.
Available in the free plan with limits — Human handoff when the agent should not answer helps you work more efficiently with Sera by Twig.
Available in the free plan with limits — Multi-location routing and multi-language support helps you work more efficiently with Sera by Twig.
Powered by advanced AI models, Sera by Twig delivers intelligent content generation capabilities.
Available in the free plan with limits — Published overage rates rather than opaque throttling helps you work more efficiently with Sera by Twig.
Powered by advanced AI models, Sera by Twig delivers intelligent content generation capabilities.
Sera by Twig Alternatives & Their Pricing
Considering alternatives to Sera by Twig? Here's how competing tools compare on pricing:
Intercom
PaidAI-first customer service with Fin AI agent that resolves 50%+ of tickets automatically
Pricing: Essential $39/seat/mo, Advanced $99/seat/mo, Expert $139/seat/mo. Fin AI: $0.99/resolution
Chatbase
FreemiumNo-code AI chatbot builder trained on your own data (URLs, PDFs, Notion)
Pricing: Free: 1 chatbot, 400K characters, 20 msgs/day, GPT-3.5. Hobby $19/mo (2,000 msgs/mo, GPT-4o mini). Standard $99/mo (10,000 msgs/mo, GPT-4o + Claude, Slack/WhatsApp). Unlimited $499/mo.
SiteSpeakAI
FreemiumSite agent trained on your docs and videos that captures leads, books meetings and looks up live data in 95+ languages
Pricing: Free is $0/month with 30 message credits per month, 1 AI agent, 10 training sources, basic AI models and the live chat widget. Starter is $29/month, or $24/month billed yearly, with 1,000 message credits, 1 agent, 20 training sources, lead capture and removal of the 'Powered By' badge. Pro is $79/month, or $66/month yearly, with 3,000 message credits and adds WhatsApp and HubSpot integrations plus API and MCP server access. Growth is $249/month, or $208/month yearly, with 10,000 credits, a custom domain and daily source auto-sync. Business is $499/month, or $416/month yearly, with 20,000 credits. Extra message credits are $25 per 1,000. Paid tiers include a 7-day free trial and annual billing saves up to 17%.
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Frequently Asked Questions
Is Sera by Twig free to use?
Yes, Sera by Twig offers a free tier that you can use without paying. Paid plans starting at $99/month unlock additional features and higher usage limits.
How much does Sera by Twig cost in 2026?
As of 2026, Sera by Twig pricing is: Free is $0 forever with 100 AI chats per month and no voice minutes. Starter is $99/month with 500 chats. Growth is $499/month with 2,000 chats and 300 voice minutes. Scale is $1,499/month with 10,000 chats and 2,000 voice minutes. Chat overage is $100 per additional 1,000 chats on every paid tier and voice overage is $1 per minute. Analytics is basic on Starter, advanced on Growth, and custom dashboards on Scale; support runs email, then priority, then a dedicated CSM. Paid tiers include a free trial.. Pricing may vary based on billing cycle (monthly vs annual) and region. Visit the official Sera by Twig website for the most current pricing.
What is the cheapest Sera by Twig plan?
The cheapest option is the free tier. If you need premium features, the most affordable paid plan is Starter is at $99/month.
What are the best alternatives to Sera by Twig?
Popular alternatives to Sera by Twig include Intercom, Chatbase, SiteSpeakAI. Each offers different features and pricing structures. Compare them on AISO Tools to find the best fit for your needs and budget.
Is Sera by Twig worth the price?
Sera by Twig is well-regarded in the chatbots space, offering features like Answers web chat, email, phone, SMS and WhatsApp from one agent, Appointment booking and missed-call recovery, Human handoff when the agent should not answer. Whether it's worth the investment depends on your specific needs, usage volume, and budget. The free tier lets you try it before committing to a paid plan.
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